Thank you for choosing to shop with us at Zietar. We strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we are here to assist you. Please take a moment to review our Return and Replacements Policy below:

1. Returns:

1.1 Eligibility: Our returns policy allows for returns within 3 days from the date of delivery. To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.

1.2 Process: To initiate a return, please contact our customer service team with your order details and the reason for the return. Once your return is approved, we will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to prevent any damage during transit.

1.3 Refunds: Refunds are only available for genuine reasons, such as receiving a damaged or incorrect item. Upon receiving the returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

2. Replacements:

2.1 Eligibility: We offer replacements for defective or damaged items, or if you receive an incorrect order. If you encounter any of these issues, please contact us immediately with your order details and photographic evidence of the problem.

2.2 Process: Once your request for a replacement is approved, we will arrange for the shipment of a replacement item at no additional cost to you. If the exact item is not available, we may offer a suitable alternative or proceed with a refund.

2.3 Refunds: If a replacement is not feasible or desired, a refund for the defective, damaged, or incorrect item will be issued following the same process as outlined in the “Returns” section above.

3. Pre-shipment video confirmation: We understand the importance of ensuring that you receive the correct items in good condition. Therefore, before shipping your order, we send you a video confirmation of the package to assure you that we are sending the right products.

If you have any questions or concerns regarding our Return and Replacements Policy, please do not hesitate to contact our customer service team. We are here to assist you in any way we can.

Please note that this policy is subject to change without prior notice, so we encourage you to review it periodically for any updates.

Thank you for choosing Zietar. We appreciate your business and strive to provide you with the best shopping experience possible.

Last Updated: 02/25/2024